FAQs

Group Training

  • We don’t believe in membership contracts. We want you to stay and continue to train at Hive Active because you love it and because you get results. If you need to exit your membership, or if you think Hive Active is not right for you, no problems. You can cancel at any time. No hassles. You just need to provide 2 weeks notice as your membership fees are deducted fortnightly.

  • We know that getting started with healthier choices can be really tough, and many people usually fail on their promises to get fit, and some even have countless attempts to keep healthy. That’s why we don’t charge sign up fees. We want to make your journey to starting at Hive Active as easy as possible.

  • Unlike many gyms, we actually care when you can’t come to class. You’re more than a number or another ‘customer’ to us. We’re together on this journey to become healthier and fitter, and we simply love sharing life with our community. Come in for your first class and not only will you see our incredible community, but also feel what it’s like to become part of our team and family. At Hive Active, it’s always people first and fitness follows.

  • Hive Active uses Stripe as our payment gateway and membership fees are direct debited fortnightly/

  • Hive Active absorbs the fees associated with payment processing through Stripe and also our onsite EFTPOS terminal. Please ensure there are sufficient funds in your account at the time of your fortnightly direct payment to avoid any dishonour fees (currently $3).

  • You are able to put your membership on hold for two to four weeks if you are injured, busier than usual or expecting to spend time out of town. Please email your request two weeks in advance of your hold period and we will arrange to suspend your payments. We’ll need a start and finish date as we will automatically restart your membership when your hold period is complete.

    Please note: we can only put a membership on hold for a maximum of four weeks. Anything more is considered a cancellation, which will be carried out in accordance with our normal cancellation terms. Of course, we would love for you to come back and will be happy to discuss renewing your membership at any time.

  • To cancel your membership, please notify us via email at least two weeks before you plan to stop coming to Hive Active. Once submitted, our friendly team will contact you to arrange your cancellation.

    Any cancelled members wishing to re-join will re-commence on the membership rate at the time of rejoining.

  • If you’re an experienced CrossFitter who is travelling from out of town then we would love to host you. Please see our current casual class and weekly pass pricing above, and ensure there is availability in the class you wish today - i.e. you must book into a class in advance and not just turn up.

  • Yes, we offer a free trial to residents of the local community who want to try Hive Active for the first time. Simply click on the Free Trial class button above and we will be in contact to organise your No Sweat Intro and first class. After you have attended your free class we encourage you to become part of the community so you can make the most of what our gym has to offer.

  • Please bring a towel and drink bottle to each session. You may also like to bring your own hand grips, chalk or weight gloves and any other training supports (strapping, weight belts, skipping ropes etc) that you like to use.

FAQs

CrossFit Teens

  • Absolutely. We want all our CrossFit Teens to be comfortable at Hive Active so they can get fit, stay fit and have fun.

    We offer a free trial CrossFit Teens class for our in term program to any teen in the local community who wants to try Hive Active before signing up for the first time. Simply complete the Free Trial class registration form and we’ll be in touch to book you in for your first class.

    Teens are also welcome to bring a friend, but all participants must have completed a registration form by their parent or guardian prior to attending their first class. After your teen has attended their free class we encourage you to become part of the community so you can make the most of what our gym has to offer.

  • All junior members should wear comfortable sportswear (sneakers, shirt and shorts) and bring a towel and drink bottle to each session. Teens may also like to bring their own hand grips or skipping rope to use during class.

  • Our CrossFit Teens program is based on the NSW school term and are generally 10 weeks long, with each CrossFit Teens session running for 55 minutes.

  • Teens get sick or occasionally have competing priorities just like us, so we offer our junior members the opportunity to do a catch up class on the same or following week of their absence.

    Teens need to cancel their class reservation for the class they can’t make first, and then they book their catch-up class. If they require alternative options, please email us the request.

  • If a Teen hasn’t reserved a place in class and arrives to find the class fully booked, it will be at the coaches discretion as to whether it is safe for the Teen to participate. If a Teen arrives for class without a reservation and there is space available, they will be able to participate.

  • It’s really bad form to reserve a place in class and not show up. Not only does it affect how the coach plans each session, but it also means that someone else will have missed the opportunity to train if the class was listed as full.

FAQs

Personal Training

  • Our Personal Training initial consultations are 60 minutes and $110. Our subsequent sessions are $70 for 30 minutes or $90 for 45 minutes, but we recommend you purchase a 6 pack which allows you to commit to your training and also get a 10% discount on your sessions.

  • Sharing a PT session can be a good option providing you have the same goals and fitness levels. If you’re interested in this option, please contact us to discuss your needs.

  • Aside from wearing comfortable active wear and training shoes, it’s compulsory to bring a towel, drink bottle and a smile :) .

    Depending on your training session, you may also like to bring your own yoga mat, skipping rope and grips. This can be discussed with your Trainer when you’re booking in your first session.

  • Your initial consultation is part fact finding and goal setting and part training. To get the most out of it, we encourage you to be as open and as honest as possible with your Personal Trainer. They’re your personal guide, motivator, cheer leader and support person for your fitness journey so don’t be shy about sharing your ambitions, hesitations or fears as they will help you overcome the obstacles.

  • You can choose to warm-up prior to your session by yourself or as part of your session with your trainer. If you prefer to warm-up during your PT session, we recommend you book a 45 minute session. For initial consultations, your Personal Trainer will include a warm-up in the session as part of your movement assessment.

FAQs

Massage

  • As a general rule, if there are only 1-2 areas you would like massaged (e.g. neck or neck and shoulders) or you are a petite person, a shorter massage duration is sufficient. If you would like your massage to cover multiple areas, have more time spent on specific areas, or are taller or more muscular in stature, then a longer session is generally required.

  • If you would like to book a 2 hour massage treatment, please contact us: massage@hiveactive.com.au . We do not offer massage treatments shorter than 45 minutes unless it’s in conjunction with another recovery therapy treatment.

  • Our massage clinic is located on Level 1 of Hive Active, 83 Pacific Hwy, Roseville. If you have mobility issues and are unable to use stairs, please contact us directly to make a booking as we can use an alternate treatment room on the ground floor.

  • Private Health Insurance cover for massage varies depending on your Health Fund and level of cover. Because of this, it’s best to check with your respective Health Fund to see if you’re covered and to what extent.

    To make life easier, we have a HICAPS facility so you can make on-the-spot private health fund claims at the time of payment for your remedial massage, or we can issue a receipt which you can then claim from your health fund.

    The following Health Fund’s recognise our resident Remedial Massage Therapist, Merryn Sheriff, and also participate in the HICAPS program for remedial massage:

    AAMI

    ACA Health Benefits Fund

    ADF Family Health

    AHM Health Insurance

    AIA Health Insurance

    APIA

    Australian Unity

    BUPA

    CBHS Health

    CBHS Corporate

    CUA Health Insurance

    Defence Health

    Doctor’s Health

    Emergency Services Health

    Frank Health Insurance

    GMHBA

    GU Health

    HBF

    HCF

    Health Care Insurance

    Health Partners

    HIF WA

    Hunter Health Insurance

    Latrobe Health Services

    Medibank

    Mildura Health Fund

    Navy Health

    NIB

    Nurses Midwife Health

    Onemedifund

    Peoplecare

    Phoenix Health Fund

    Police Health

    Qantas Insurance

    Queensland Country Health Fund

    Reserve Bank Health Society

    RT Health

    St Lukes Health

    Suncorp

    Teachers Health

    TUH

    Transport Health

    Uni Health

    Union Health

    Westfund Health Insurance

FAQs

Recovery

Infrared Sauna

  • The increase in core body temperature achieved is thought to have a number of beneficial effects on the body, including:

    • Reducing pain and inflammation

    • Improving circulation and oxygenation

    • Promoting cellular repair and regeneration

    • Relaxing muscles and reducing muscle spasms

    • Improving immunity

    • Improving skin health

    • Improving sleep quality

    • Reducing stress and promoting relaxation

    • Helping with detoxification

  • Infrared therapy is safe for most people to use, however there are a few conditions that it should not be used for, such as pregnant women, those with heart conditions, or those with metal implants.

    Far Infrared therapy can benefit a wide range of people, including those with chronic pain, injuries, arthritis, fibromyalgia, and other conditions that can cause inflammation and pain. It’s also beneficial for athletes looking to recover from workouts and improve their performance, and for people looking to improve their overall health and well-being.

    If you have any concerns about whether infrared radiation is right for you, be sure to speak to your doctor before beginning treatment.

  • Our Clearlight Infrared Sauna works by emitting infrared light waves, which penetrate the skin and warm the body’s tissues from the inside. This gradual infrared therapy means you won’t feel the excessive heat burning your skin like traditional saunas, making your time spent in a far infrared sauna more enjoyable and therapeutic.

  • The infrared heaters in our sauna are designed to create the perfect infrared therapy wavelengths from 42°C to 55°C for a total usage time of 20-45 minutes, ideally three times per week. However, ideal session times and frequency vary on the individual and their specific health needs and preferences.

  • Unlike traditional saunas, ambient (surrounding) temperature is not an effective measure of the effectiveness of an infrared sauna. The benefits come from being in direct alignment with the infrared heaters and from being exposed to infrared wavelength for extended periods of time, so it is better to use the sauna for longer sessions at a lower temperature rather than having shorter and hotter sessions.

    If you do like the sauna hotter you can increase the preheating times, however, it is not necessary per se as the infrared is the main driver for perspiration. In other words, with infrared you will still sweat even if the cabin temperature is lower, because the infrared warms the body up from within.

Air Compression Therapy

  • Air compression Technology is designed to:

    • Enhance healthy circulation

    • Decrease muscle soreness and fatigue

    • Increase flexibility

    • Speed up recovery

    • Promote relaxation

  • While air compression recovery technology is a great bio-hack and recovery experience, pneumatic pressure massage is not for everyone.

    It is a non-medical technology and should not be used to treat medical conditions or injury, on children or on any of the following conditions:

    • Pregnancy (Doctor’s clearance required)

    • For a person with suspected, active or untreated: Deep Vein Thrombosis (DVT), ischemic vascular disease, severe arteriosclerosis, pulmonary edema, episode or pulmonary embolism, severe congestive heart/cardiac failure, thrombophlebitis or an active infection.

    • Where there are localised wounds, lesions, infection, tumours, vein ligation, gangrene, dermatitis, recent skin grafts, massive edema or extreme deformity at or near the site of device application [i.e feet + legs (recovery boots) or lower back, glutes and legs (recovery shorts).

    • Where increased venous and lymphatic return is undesirable.

    • Bone fractures or dislocations at or near the site of application.

    • Not for use on any neuropathy.

    • Do not use on areas that are insensitive to pain.

    • If you are seeking to use air compression technology for medical applications, consult your doctor on treatment protocols and what best suits your medical needs before using this technology.

  • Here's a video on how to use Compex Ayre boots

Compex e-Stim Therapy

  • Also known as EMS, NMES, muscle stim, e-stim and electrostimulation, Muscle Stimulation Therapy is a tried and tested medical treatment method, used for rehabilitation, pain treatment and for training sportsmen and women.

    The Compex mimics the electrical impulses sent from the brain to your muscles by sending electric pulses to your motor nerves in order to create muscle contractions. In doing so, it can effectively:

    • Enhance your recovery (post workout and injury)

    • Boost your performance without negatively impacting joints or causing nervous fatigue

    • Support your training efforts pre and during workout

    • Provide pain management

    • Relieve “heavy” legs

    • Support body firming and toning initiatives

  • The principle behind muscle stimulation is simple. It reproduces the process by which muscle contractions are controlled by the brain. So, with muscle stimulation, the activity in your muscles is triggered by electrical impulses sent by our devices to the motor nerve. Your muscle cannot distinguish between acontraction triggered by your brain and one triggered by muscle stimulation. This is known as electrically induced contraction.

  • Compex devices produce a stable and controlled waveform through a constant current generator, offering its users the ideal current and optimal impulses regardless of the variations in skin resistance. This makes it a safe, comfortable and efficient device for most people for use during recovery or training. However, Compex is not suitable (contraindicated) for:

    • People with epilepsy (unless approved by medical professional)

    • People who wear a pacemaker (unless approved by medical professional)

    • Placement of electrodes and use on the head

    • Placement of electrodes across open wounds or abrasions.

    Electrostimulation placement and use should also be avoided by:

    • Pregnant women on their lower back or abdomen

    • People suffering perineal lesions (hernia, eventration) on or around the stomach area.

  • The Compex SP 6.0 is a wireless, compact device that utilises a muscle intelligence technology that mimics the electrical impulses sent from the brain to your muscles. By placing the electrodes on the muscles you wish to stimulate and then selecting a menu program of your choice, you can work your muscles at the touch of a button.

    The built-in MI-Scan function, means that you can automatically adjust the electro-stimulator setting to suit your own personal muscle attributes.

    The Compex SP 6.0 contains 30 programs, designed to bring fresh oxygen and nutrients to the muscles to facilitate the flush of toxins, helping you to recover faster.

    Simply place the self-adhesive pads on the muscle area you’d like to target. Select your program and let Compex help you get stronger and fitter faster than you would with your regular routine.

  • Clinical studies have found that using the programming under the Conditioning and Fitness categories of Compex Muscle Stim can help build muscle and provide a variety of performance enhancing effects. Some of these effects are increasing muscle density, improving VO2, increasing strength, and power output for movements such as a vertical jump*.

  • No, muscle stimulation will not lead to weight loss because it only acts on the muscle. Instead, an abdominal program will lead to firmer, more toned stomach muscles and will help to sculpt the body.

  • Not for the pain management programs. The programs intended to sculpt and tone muscles, like in sport, require a higher intensity to achieve better results. It is therefore strongly advised to increase the intensity to the maximum you can tolerate. This will cause the same pain as lifting weights, but not discomfort.

  • No. It’s not possible to cause injury because the intensity is increased progressively during the contraction period to ensure that there is no risk of muscle tears.

  • Please visit: https://www.compex.com/uk/clinical-studies

PEMF Therapy

  • There are a wide range of benefits proven by clinical studies in the use of PEMF. As a stand alone modality, these can include:

    • Stimulates cellular activity, promotes neural regeneration and brain function, improves neuro-muscular function and general health

    • blood circulation in and around damaged tissue and helps to heal damaged cells.

    • Improves micro-circulation, increases supply of oxygen, ions and nutrients to cells

    • Increases ATP production by excitations of electrons

    • Stimulates RNA and DNA production

    • Accelerates protein biosynthesis by electron and energy transfer

    • Increases calcium transport and absorption for stronger bones, joints and muscles

    • Enhances cellular and tissue elasticity with increased collagen production

    • Increases cellular genesis promoting bone, cartilage, tendon and soft tissue growth Stimulates cellular repair mechanism (wound healing)

    • Enhances macro circulation, de-clumping of blood cells, alternately dilating and constricting vessels and through angiogenesis, promotes growth of new blood vessel (blood pressure decreases)

    • Accelerates detoxification of cells and organs

    • Decreases swelling, inflammation and pain

    • Boosts immune system by improving the rolling and adhesion behavior of white blood cells

    • Supports the body’s internal self-regulating mechanism

    PEMF therapy is more effective when coupled with: Exercise, good nutrition, yoga, meditation, sufficient water intake and overall healthy lifestyle choices.

    It can be very effective when combined with: Physiotherapy, chiropractic, nutritional counseling, massage therapy, stroke rehabilitation, naturopathic, conventional or alternative cancer treatments, psychological or psychiatric counseling and treatments.

    For a list of clinical studies, please visit:

    https://www.tandfonline.com/toc/iebm18/0/0

    https://pubmed.ncbi.nlm.nih.gov/?term=pulsed+electromagnetic+field+therapy

    https://josr-online.biomedcentral.com/articles?query=pulsed+electromagnetic+field+therapy&searchType=journalSearch&tab=keyword

    https://onlinelibrary.wiley.com/action/doSearch?AllField=pulsed+electromagnetic+field+therapy&SeriesKey=1521186x

  • The PEMF system works at a cellular level. It produces electromagnetic impulses that match frequencies that resonate with our membrane receptors (neuropeptides) and stimulate vital functions within the cellular structure.

    Just as our cells can be signaled to perform new and different functions with chemicals (e.g., nutrients or drugs), they can also be signaled energetically with electromagnetic waves. In fact some cellular functions are stimulated more effectively with energy than with chemistry. The healthy band width of electromagnetic frequencies are called “biological windows.” As long as the frequency being delivered falls within this window it can provide benefit at the cellular level in terms of intake of nutrients, elimination of waste products of metabolism, and overall cellular function.

  • While the use of PEMF has wide ranging benefits, it should not be used by people with certain conditions, including:

    • Epilepsy

    • Pregnancy

    • Children less than 2 weeks old

    • Electronic implants

    If you’re unsure, please consult with a medical practitioner prior to use.

  • A Single session positively affects almost all 70 trillion cells in the human body, with daily use of magnetic resonance stimulating and activating the body’s self healing ability and improving overall well being.

    That said, session lengths and frequency can vary depending on the goals you have and whether the full mat or targeted pads or spots are used. For example, shorter sessions, 2-3 times a day can be more beneficial than a longer session once a day. Because of this, it’s good to discuss your goals with us, at the time of your initial booking.